Order/Refund FAQ 2017-05-05T09:16:56+00:00

How to buy?

On the Purchase page, choose the products you want to buy and add them to the shopping cart. You do this by simply clicking on the Buy button next to each product.

When you click the Buy button, you enter the shopping cart – this is on a secure https:// type page. Here you can view or update the shopping cart.  

If you need more than one copy of the same product, please repeat the purchase process. Once you are done, click on the Checkout button and proceed with entering the billing information. Here you can also view the content of the shopping cart, including individual prices and totals.

Please fill in carefully all information required in the order form. A very important aspect is the e-mail address where you will receive all details about your order, together with your license key and future notifications from WinPIS (the company behind the Virtual Forms) and Avangate.

You can then choose between several payment methods and finalize the order. 

Virtual Forms 30 day money back guarantee

Important:

At the bottom of the shopping cart don’t forget to fill out the field “Enter the Registration ID*”. In this field please copy paste the Registration ID that is shown to you by the registration utility. This is important because every copy of the product is bound to a single Computer.

More details on How to Register / Unregister (Destroy License) click here

What happens after I place the order?  

After placing the order you will receive immediately an order confirmation via email. The license key information is delivered via email at the specified email delivery address in a separate message along with special instructions on how to use it.

Depending on your payment option, you should receive from Avangate and WinPIS at least 2 emails containing the payment receipt. If you didn’t receive anything from us, please check out the Spam folder.

When will I get the purchased key?

While we are in Early Access stage of development we are still building our automatic Activation server. We apologize and thank you for your understanding because the keys are delivered manually, so your key will be delivered to you within a few minutes up to a maximum of 72 hours.
If within that time you have not received our email with your key please contact us.

 How can I cancel an order?  

To cancel an order placed in the Avangate system, you must contact Us by opening a support ticket on the Support page or by sending us an email at [email protected]

What is your refund policy?

WinPIS (the company behind Virtual Forms) offers a 30 day no questions asked money back guarantee. 

If you have registered your copy of purchased item, we only need from you the “Destroy License Key”.

On how to get the “Destroy License Key” please click here.

Why do I have to pay VAT?  

Avangate acts as a reseller of our products. According to EU regulations, all customers located within the EU are required to pay VAT unless they have a valid VAT ID, in which case they are exempt from VAT.

As per the new set of European Union regulations for VAT that came into effect starting January 1st, 2015, all of the purchases made through Avangate by EU shoppers will be charged a VAT rate according to the customer’s country of residence or establishment. 

In addition to VAT adjustments, please be informed that sales made by Avangate to customers established in Iceland, Norway, Switzerland, Israel and Turkey (outside of the EU) are subject to each country’s VAT.

For a list of EU member and their standard VAT rates, as well as more details on the VAT Regulations, please check out the full documentation and the European Commission Jan 1, 2015 Updates.

For more details please see the Avangate FAQ page

Will my personal information be shared with any third parties?

Absolutely not. You can order with our total assurance that your personal ordering information will never be given out or sold to anyone.

What is Avangate?

Avangate is an e-commerce company that we (WinPIS) uses to sell our products online. The company was founded in 2006 in Amsterdam and has since become a leading provider of secure digital “shopping cart” and payment processing services for many software companies worldwide.

As WinPIS secure online checkout provider, Avangate facilitates our software transactions using a safe, industry standardized protocol.

To be clear, Virtual Forms is not an Avangate product. The software is created and sold by WinPIS j.d.o.o. through the online shopping cart services provided by Avangate, with whom WinPIS is officially partnered solely for this purpose.

Avangate does not offer Virtual Forms product-related support. If you have billing questions or payment related issues, you can contact Avangate Customer Support, toll-free within the U.S., at 888-247-1614. For international billing support, please dial +31 88 000 0008. Avangate is based in the Netherlands, with U.S. corporate offices located at 3500 Lenox Road NE, Suite 710, Atlanta, GA 30326-4229.

Need additional information?

 If you need additional product information, require pre-sales assistance, or want help with your order, write to us at [email protected]

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